At Zeeba Organics, customer satisfaction is our top priority. We are committed to providing high-quality herbal and organic skincare products. If you are not fully satisfied with your purchase, please review our Refund & Returns Policy below.
1. Overview
This Refund & Returns Policy applies to all purchases made through our website https://zeebaorganics.com/ or through direct orders via contact.
By purchasing from Zeeba Organics, you agree to the terms of this policy.
2. Eligibility for Returns
We accept returns only under the following conditions:
✔ Product is damaged during delivery
✔ Wrong product was delivered
✔ Product is unused and in original packaging
✔ Return request is made within 3–5 days of delivery
We do not accept returns for:
- Used or opened products
- Change of mind after use
- Products without original packaging
- Sale or discounted items (if mentioned non-returnable)
3. Refund Policy
Refunds are issued only if:
- The returned product is approved after inspection
- The product is confirmed damaged or incorrect
Once approved:
- Refunds will be processed via the original payment method (if applicable)
- Cash on Delivery (COD) orders may be refunded via bank transfer or agreed method
- Processing time may take 5–10 business days
4. Exchange Policy
We offer product exchange in the following cases:
✔ Wrong item delivered
✔ Damaged product received
✔ Stock replacement (if available)
Exchange requests must be made within 3 days of delivery.
5. Return Process
To initiate a return:
- Contact us at 0328 9446032
- Provide order details and issue proof (image/video)
- Wait for confirmation from our support team
- Send the product back to the provided return address
- After inspection, refund or exchange will be processed
6. Important Notes
- Products must be returned in original condition
- Used or partially used items will not be accepted
- Zeeba Organics reserves the right to reject any return that does not meet policy requirements
- Shipping charges (if applicable) are non-refundable
7. Contact Information
If you have any questions regarding refunds or returns, please contact us:
Phone: 0328 9446032
Website: https://zeebaorganics.com/
Address: Eid Gha Road, Street Number 3, Tiba Noorpora, Haroonabad, Pakistan
Final Statement
At Zeeba Organics, we value your trust and aim to provide the best natural skincare experience. Our refund and returns process is designed to ensure fairness, transparency, and customer satisfaction.